Which statement correctly identifies not being an aspect of Case Management?

• A. Diagnosing patient conditions.
• B. Coordinating healthcare services.
• C. Promoting cost-effective care and treatment.
• D. Developing strategies to reduce emergency department visits and hospitalizations.

Answer: (C)

Case management centers on coordinating care, coordinating services, and finding ways to deliver care that is efficient and reduces unnecessary hospital use. Diagnosing patient conditions, however, is a clinical task that requires medical assessment and judgment by licensed clinicians. A case manager may help arrange tests, interpret results, and plan next steps, but the actual diagnosis comes from a clinician, not from case management work.

That’s why the statement about diagnosing patient conditions doesn’t fit with what case management does. The other statements describe typical case management activities: coordinating healthcare services, promoting cost-effective care, and developing strategies to reduce emergency department visits and hospitalizations.