Which of the following lists the three qualities of a CHW?

• A. Honesty, Patience, and Courage
• B. Trustworthiness, Sensitivity, and Competence
• C. Empathy, Efficiency, and Punctuality
• D. Knowledge, Skills, Attitude

Answer: (B)

The idea being tested is what combination of qualities makes a community health worker effective in real-world settings. Trustworthiness, sensitivity, and competence together capture the essential mix: trustworthiness means clients feel safe sharing personal health information and know the CHW will be reliable and keep confidentiality; sensitivity reflects the ability to understand and respect people’s cultural backgrounds, beliefs, language, and social context, and to communicate with empathy; competence covers having the knowledge, skills, and judgment to provide accurate information, perform needed tasks, and connect people with appropriate resources. This trio supports respectful, effective engagement and practical help that can actually move someone toward better health. While other traits like empathy or punctuality are important, they don’t alone pair the reliability, cultural awareness, and proven ability that define a CHW’s role.