Which of the following is an example of non-verbal communication?

• A. Phone conversation
• B. Verbal explanation
• C. Eye contact
• D. Written message

Answer: (C)

Non-verbal communication is messages conveyed without words. Eye contact is a classic example because it communicates attention, interest, and empathy without using spoken language. In a CHW visit, steady, appropriate eye contact helps the person feel heard, respected, and understood, which builds trust and encourages open communication.

A phone conversation relies on spoken words and tone, so it’s verbal communication. A verbal explanation uses spoken language, and a written message communicates through text. None of these are non-verbal in the same way eye contact is, since they depend on words or written symbols rather than a purely non-verbal cue.