Which of the following is NOT part of effective communication?

• A. Non-verbal communication
• B. Verbal communication
• C. Tone of voice
• D. Community Assessment

Answer: (D)

Clear and effective communication depends on how messages are delivered and understood. Verbal communication uses the words you choose to convey meaning clearly. Non-verbal communication includes body language, facial expressions, and gestures, which often reinforce or contradict what you say and help others read your intent. Tone of voice—how you say something, including pitch, pace, and emotion—adds nuance and can change how the message is received, signaling empathy, confidence, or urgency.

Community assessment, while crucial in CHW work for understanding the community and planning outreach, is not a part of the act of communicating itself. It informs how you approach and tailor your messages, but the actual components of effective communication are verbal content, non-verbal signals, and tone.