Which data category is most relevant for monitoring CHW program outcomes?

• A. Client satisfaction scores
• B. Number of training hours completed
• C. Demographic profile of clients
• D. Client progress, outcomes, and service utilization data.

Answer: (D)

To monitor CHW program outcomes, you need data that show what happened to clients as a result of the CHW services. Client progress and outcomes capture changes in health status, behaviors, treatment adherence, goal achievement, and overall health improvements. Service utilization data reveals how often and in what ways clients engaged with the health system and CHW services, which helps explain the level of access and engagement contributing to outcomes. Together, these data directly reflect the impact of the CHW program on clients and are essential for assessing effectiveness, guiding improvements, and ensuring accountability.

Satisfaction scores indicate the client experience but don’t necessarily show health impact. Training hours completed reflect CHW activity, not client outcomes. Demographic profiles describe who was served but not the effects of the program on health or service use.