What is the difference between a referral and a resource connection?

• A. A referral is a direct service provided by CHWs; a resource connection is a follow-up appointment.
• B. A referral links to services; a resource connection identifies a specific resource and how to access it.
• C. A referral involves funding; a resource connection involves scheduling transportation.
• D. A referral and a resource connection are the same thing.

Answer: (B)

The key idea is distinguishing connecting someone to a service versus guiding them to a specific resource and how to get it. A referral links the client to a service or program, connecting them with an external provider who will deliver the service. A resource connection identifies a particular resource and lays out exactly how to access it—who to contact, where it’s located, hours, required documentation, steps to take, and any barriers to overcome. The resource connection provides actionable access details, while the referral initiates engagement with a service. For example, you might refer a client to a counseling program, but you would connect them to a food pantry by giving the address, hours, what to bring, and how to get there.